Firstly, this is the only dog wash location that actually answers their phone to provide customer service. We used to go to pet planet, now they just send you to voicemail and don't answer their phone. Lisa at this location is super knowledgeable and helpful, had some great recommendations for my shepherd. Their dog washing station is much cleaner and nicer than the other self-washing places we've gone to. We will definitely be back and recommend this place to all of our friends that have fur babies !