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FAQs






FAQs



Rescues

How much of your proceeds go to no kill shelters?

We dedicate 10% of our net profits to no kill shelters. The money goes towards the care, housing, and medical needs of rescued animals.

I own a no kill shelter! How can I partner with Bark & Luv?

We would love to hear more about you and your shelter! Please contact us at barkandluv@gmail.com

What rescues are you donating to right now?

We currently donate to the following no kill shelters/rescues:

  • The Humane Society of The United States
  • Dog Organization Georgia - Tbilisi, Georgia
  • Charming Pet Rescue - Boerne, TX


Returns, Refunds, and Cancellations

What is your return and exchange policy?

You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. Your refund will be issued upon receipt of return merchandise in the original payment form. Return shipping is at customer's expense.
If you would like to make an exchange, we will accept an exchange as long as you contact us within 30 days of the delivery date. We will either issue store credit for what was spent upon arrival or we will do an even exchange and send out new sizes if a note requesting sizes was included.
Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains, will not be accepted for exchange. Original shipping charges are not refundable.
NO EXCHANGES OR RETURNS ON CUSTOM/PERSONALIZED PRODUCTS.

What is your cancellation policy?

We start making your order as soon as we process it. Orders can be cancelled within 2 hours of being submitted.
CUSTOM ORDERS CANNOT BE CANCELLED.



About Bark & Luv

Where is your company located?

We are located in Boerne, Texas - just outside of San Antonio.

Will you have more designs, sizes, and styles or other products in the future?

Yes, we are working hard on our product line! We add new designs and products regularly.